519.631.0430

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New Patients

To help us serve you better, please do not request an appointment online.

Kindly give us a call at 519.631.0430 to schedule an appointment for your furry family member.

Last updated: December 23, 2021

Dear Clients,

With the recent increase of COVID-19 cases in our region, we are temporarily moving back to curbside service, with no pet parents in the building during appointments. Our top priority here at Elgin Animal Hospital is the ongoing health and safety of our clients, their pets, and our dedicated team members that serve you and the community. Our goal is to remain open in order to provide necessary care for your pets. In order to do this, we need to keep our team healthy and do our best to minimize exposure.

Here is what you can expect:

Appointments

  • When you arrive, please remain in your vehicle and call us at 519-631-0430 to let us know you are here
  • Our Reception Team will let you know when we are ready for you, and ask you to come in the appointment door
  • A staff member will meet you just inside the vestibule to take the patient into the hospital for their appointment
  • Our Veterinarian will communicate with you via phone call - so please be sure to bring your cellphone to your appointment!
  • We have payment over the phone for credit cards, or a portable debit machine can be brought to the vestibule if needed
  • Food & Medication Pick Up

  • Will continue safely via the food/med pick-up door Come in the door on your right -- no need to call when you arrive
  • We are highly recommending our clients sign up for myVETstore for purchasing food for their pets
  • We also ask that you please call in your pet's medication & food refills 3-5 days in advance as we are experiencing some shipment delays once again
  • These measures are temporary and we will reassess as time goes on. We are constantly analyzing our day-to-day actions and we appreciate your patience. We will continue to implement procedures that are in the best interest of both you, our clients and our staff.

    If you are not feeling well in any way, or if you have interacted with someone who has been diagnosed with COVID-19 we ask that you stay isolated and do not visit us at the clinic. If your pet needs medical attention please have a family member or friend bring in your pet or pick up your prescriptions or food.

    Together, we can all help in stopping the spread of COVID-19. If you have any questions or concerns, please do not hesitate to call us at (519) 631-0430. Please note that we are receiving more calls than usual. We apologize for any delays that you may experience when reaching out to us.

    - Your dedicated team at Elgin Animal Hospital